Food trucks provide a unique way to share your passions with your neighbors and community while giving you the freedom to go where you want and set your own pace. Not only do food trucks give you a lower bar to enter the food industry than setting up a brick-and-mortar establishment, but you have more flexibility in how you operate and run your business.
As you set your sights on an ideal location to set up shop and attract customers, another element to keep in mind is providing excellent customer service. Not only does this make a good first impression, but it will more likely entice them to come back a second time. With that in mind, here are 5 ways to deliver excellent customer service at your food truck.
Greet Your Customers
If you are new to the food truck business, you need to make a good first impression on guests who come to check out your menu for the first time. You can begin by greeting them, which acknowledges their presence and lets them know you are ready to serve them. It is also a great opportunity to be friendly and make them feel comfortable, which is vital if you want them to keep returning. First impressions are important for just about any business or human interaction, so be sure you nail it the first time.
Tell Them A Bit About Your Brand
While greeting your guests is the first step to delivering excellent customer service, you should go above and beyond to excite them and keep them coming back for more. New visitors and guests will not be familiar with your business or your menu, so take a few moments to engage in conversation and tell them a bit about your brand and the ideas behind your menu. This is a fantastic opportunity to share your passions and make them feel welcome.
Be Attentive To Them
As you greet and make conversation with all of the guests that visit your food truck, it is important to be attentive and let them know you will take good care of them throughout their stay. Don’t forget about them as soon as they place their order, and keep showing interest in them as long as they are your guest. If you happen to be busy taking care of other customers or tending to the kitchen—unless you are working alone—you can have one of your staff or partner chitchat with your guests to ensure everyone feels like they are getting the attention they deserve.
Give Them A Smile
While showing attentiveness and making conversation are important factors, your body language and posture also play a huge role in making your guests feel welcome. When serving or interacting with anyone who stops by your food truck, try to maintain an open and friendly attitude and serve them with a smile. This is a great opportunity to show them your appreciation for their patronage and will help them feel valued.
Always Say Thanks
Finally, as your guests depart, you want them to leave with a fond memory of the experience and with a good impression. Be sure to always thank them for taking the time out of their day to visit your truck and show appreciation for their patronage. Doing this will reinforce a positive impression of your brand as they leave and make them want to come back again and again.
Start Your Food Truck Business
If you are looking to start your own food truck business, Sizemore Food Trucks offers quality builds with short build times at competitive prices. Contact us today to begin your journey into the food truck industry.